A tour operator typically combines tour and travel components to create a package holiday. Many tourists find buying a package tour a very convenient, economical and secure way to travel.
Large pool and very good eatery Longboards on site. Good size rooms, good size bathroom, good secure parking. I would definitely need to be on a much higher level to stay here again.
Next time I would investigate another resort right on the water with uninterrupted views. The views higher up may be better but there is no guarantee of room level til check in so it's a bit of a gamble. The windows adjacent to the enclosed balcony area are not sealed so there is a lot of wind noise.
Also one day the windows in the unit above were left open and there was the continual rattling of the blinds which could easily be heard in our unit. To their credit the staff went and checked this unit and closed the windows to stop the noise.
Staff fitted into both the good and not so good categories. A few were very helpful.
We also asked for the safe in our room to be secured as it was just sitting loose and this was done immediately. However there was another female staff member who was very unhelpful.
One night we reported that the gate between the resort and Longboards was Stayed 3 nights in room One night we reported that the gate between the resort and Longboards was not opening with the key card- we had seen several other people have the same problem, and she scowled at us that no one else had complained.
We were making this up?? The same person was very unhelpful when we were checking out and requested to take a baggage trolley to our room.
She gave us the third degree, told us she was noting it down, demanded to see our room key. Did she expect us to run off with the trolley and take it home?
A more customer orientated approach would have been to offer to get a staff member to bring it to our room. We were met with similar "attitude" when we enquiried how to get the fridge colder.
We were told not to turn it down to low or it would wreck the fridge. The Skytower is run by another company but it was closed at 9 pm on Thursday night which is a bit of a joke in a tourist town.
Overall we decided we wouldn't stay here again. We would look for somewhere right on the beach. Unfortunately the customer service didn't get it over the line either.CURAĂAO TOURIST BOARD. MARKETING UPDATE: Q4 & Q1 Update Tourism Master Plan Approach since March A schedule has .
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